Timpul mediu de raspuns este de 1-2 zile lucratoare. Va rugam sa includeti in email o descriere detaliata a problemei, versiunea Outlook si capturile de ecran relevante.
Verificati ca utilizati credentialele corecte ale organizatiei. Asigurati-va ca aveti conexiune la internet si ca serverul backend este accesibil. Daca problema persista, contactati administratorul IT al organizatiei.
Verificati ca add-in-ul este instalat corect: Fisier → Obtinere programe de completare → Programele mele de completare. Daca nu apare, cereti administratorului sa il reinstaleze sau sa verifice politicile de grup. Restartati Outlook dupa instalare.
Functia de categorii necesita Mailbox API versiunea 1.8 sau mai noua. Verificati ca utilizati o versiune recenta de Outlook (Office 2021+ sau Microsoft 365). In Outlook Web App (OWA), categoriile sunt suportate complet.
Verificati conexiunea la internet. Daca utilizati VPN, asigurati-va ca serverul backend este accesibil prin VPN. Verificati ca firewall-ul nu blocheaza conexiunile HTTPS catre serverul OfferTrack.
Inchideti si redeschideti email-ul. Daca problema persista, deconectati-va si reconectati-va in OfferTrack. Statusul este sincronizat cu serverul la fiecare deschidere de email.
| Componenta | Cerinta minima |
|---|---|
| Client email | Microsoft Outlook (Office 2021+ sau Microsoft 365) |
| Outlook Web | Outlook Web App (OWA) - versiune moderna |
| API Mailbox | Versiunea 1.5 (minim), 1.8 (recomandat pentru categorii) |
| Conexiune | HTTPS catre serverul backend OfferTrack |
| Browser | Edge Chromium, Chrome, Safari (nu Internet Explorer) |
OfferTrack v1.2.0.0
Average response time is 1-2 business days. Please include a detailed description of the issue, your Outlook version, and relevant screenshots in your email.
Verify that you are using the correct organization credentials. Make sure you have an internet connection and that the backend server is accessible. If the problem persists, contact your organization's IT administrator.
Verify the add-in is installed correctly: File → Get Add-ins → My Add-ins. If it doesn't appear, ask your administrator to reinstall it or check group policies. Restart Outlook after installation.
The category feature requires Mailbox API version 1.8 or newer. Verify you are using a recent version of Outlook (Office 2021+ or Microsoft 365). In Outlook Web App (OWA), categories are fully supported.
Check your internet connection. If using a VPN, make sure the backend server is accessible through the VPN. Verify that your firewall is not blocking HTTPS connections to the OfferTrack server.
Close and reopen the email. If the problem persists, log out and log back in to OfferTrack. The status is synchronized with the server each time an email is opened.
| Component | Minimum requirement |
|---|---|
| Email client | Microsoft Outlook (Office 2021+ or Microsoft 365) |
| Outlook Web | Outlook Web App (OWA) - modern version |
| Mailbox API | Version 1.5 (minimum), 1.8 (recommended for categories) |
| Connection | HTTPS to the OfferTrack backend server |
| Browser | Edge Chromium, Chrome, Safari (not Internet Explorer) |
OfferTrack v1.2.0.0